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Reviews

On this page we have collected together some of the reviews sent in my our amazing clients.

My husband wanted me to write a review about our experience with Serenity, and especially our regular carer. He says he is brilliant and looks forward to him coming every week. He is a very caring young man and shows maturity beyond his years. His care and commitment to my husband’s needs cant be faulted. 

Review from Kathleen E (Wife of Client)

When my dad was deteriorating rapidly due to terminal bladder cancer, the district nurses arranged palliative care visits from Serenity Care. We had two carers coming three times a day to wash and change pads/pyjamas/sheets for Dad, who was bed-bound and very, very frail.All the carers who came were incredibly professional, respectful and caring. They

Review from Dawn H (Daughter of Client)

The care she received from Serenity Care was wonderful and enabled her to continue to live at home for the last few years of her life. The family built up a wonderful relationship with her carer and felt we could trust her with everything. My grandma cared for her too. I am so glad we

Review from N R (Granddaughter of Client)

Words alone cannot express our thanks and eternal gratitude to the manager and her team who supported my dad with end of life care. My dad had been hospitalised for almost 3-weeks when it was agreed that to fulfil his and our wishes, a fast track discharge to our home would be put in place.

Review from Alison W (Daughter of Client)

Thank you so much for your care service. It was friendly and efficient, and a great comfort to ourselves. This applied to every carer. It moved me to tears on more than one occasion.
Outstanding.

Review from Peter C (Client)

My Mum is suffering with dementia and has been cared for by every member of staff for over sixteen months with sensitivity, kindness and dignity at all times. Even when her behaviour has been challenging. Mum is now in hospital and it has been decided that she should now go in to a care home

Review from R H (Daughter of Client)

My mother-in-law who is deaf is so well cared for and tended by carers at Serenity Care-Supported Ltd. We cannot thank them enough for their caring nature and excellent communication with my mum-in-law. The manager always texts me if there’s an issue and she is always so courteous and supportive. Their service is excellent and it

Review from Jane W (Daughter-in-law of Client)

Care for mum began in August when she was discharged from hospital after breaking her hip. She had also been diagnosed with dementia and cancer. Care commenced and she was still able to move around with her walking frame. The girls who came 4 times a day to help her were so caring and helpful.

Review from Jane B (Daughter of Client)

We chose Serenity Care to support my father because of very positive reports from a neighbour. At every stage, the reliable support provided was excellent. My father was treated with respect and maintained his dignity. Each member of staff took the time to build a relationship with him taking great care to respond to his needs

Review from Barbara I (Daughter of Client)

My 87 year old dad needed support when he came out of hospital after having a hip replacement following a fall. He was very frail, struggling with mobility and his confidence was low. All the staff at Serenity Care treated my dad with the utmost respect. My dad was very independent and liked to do

Review from Diane D (Daughter of Client)

The manager and her team have been everything I hoped and more from a care provider. The care, compassion, encouragement and respect they have shown my mum and dad through a really difficult period of ill health has been way beyond any expectations. They have communicated so clearly with both my mum and dad and the

Review from Deborah L (Daughter of Client)

I wrote a review for Serenity Care a few months after my father started using their services in December 2018. We were both very happy to find this care service after appalling care from a previous company. As expected as my father’s condition progressed his needs changed and became more complex and sadly he passed in

Review from Alison R (Daughter of Client)

My mum was adamant that she did not want to go into a care home ‘I’ll die before I have to go in one of those places’ she kept telling me. So when she did need care the ‘at home’ care was the solution. All the girls [and boy] were brilliant with my mum, very

Review from Jane N (Daughter of Client)

I can’t speak highly enough about Serenity Care-Support. The carers are professional, flexible and totally reliable. Every visit means a friendly face giving the much-needed care and support my mum needs. Having Serenity Care for my mum takes a weight off my mind. My mum is an anxious person who can  be awkward at times,

Review from Paula B (Daughter of Client)

My mother spent years refusing to have a carer; now we have Serenity staff and she adores them and looks forward to their visits. We too. Mum is clear in her head but has become physically weak; she is talked to, helped, cleaned, cared for, gently pushed into doing more than she wants to –

Review from Walter R (Son of Client)
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